1. When will my order be processed and shipped?

  • Orders are processed and shipped within 0–3 business days, excluding weekends and holidays.
  • Once your order ships, you’ll receive an email with a tracking number and carrier details.

2. What are your shipping destinations and delivery times?

  • Sillycreams offers free worldwide shipping to: United States, Canada, United Kingdom, and all EU countries.
  • Estimated delivery times:
    • U.S.: 7–12 business days
    • Canada, UK, EU: 7–15 business days

3. Are there any hidden shipping fees?

  • No. All orders include free standard shipping.
  • There are no extra handling fees.

4. How can I track my order?

  • After shipment, you’ll receive a tracking link via email.
  • If you don’t receive tracking information within 5 business days, you can contact customer support.

5. What should I do if my package is marked as delivered but I haven’t received it?

  • First, wait 12 hours, as sometimes carriers mark shipments as delivered prematurely.
  • Check nearby areas (neighbors, front door, porch, etc.).
  • If still missing, contact Sillycreams support for help.

6. How do returns and refunds work?

  • Please refer to their Refund & Returns Policy for detailed instructions (on their website).
  • For any issues (defective item, wrong product, etc.), contact Sillycreams via their customer service email.
  • Their contact: [email protected]

7. What if I receive a damaged or incorrect item?

  • You should take photos of the item (and its packaging) when reporting. (common good practice – implied from standard return policies)
  • Submit your claim to their support team — they will guide you through return or exchange. (via email listed above)

8. Are shipping costs refundable when I return an item?

  • The Shipping Policy page says shipping is free for orders, but does not explicitly guarantee that return shipping will be free for refunds.
  • It’s best to clarify with their customer support when you initiate a return.

9. How long does it take to get a refund?

  • The site does not clearly state the exact refund processing time in their FAQ or policy pages — make sure to ask for an estimated timeframe when you contact them for a return.